We have introduced in the market Interactive
Voice Response System for Windows. Here, the system offered is completely
scalable as well as offer flexible working with features like :
- Voicemail
- Call attendant
- Menu system
- Info-line
- Audio text
- Autodial
- Other process support features
These can be used in solutions from processing credit card payments to
handling telephone surveys and supporting automation of other business
processes.
Features :
These come integrated with IVR / ACD software having multiple IVR Scripts
and support of IVR Software Development Libraries that ensure each and every
service requirements arising at client’s end are successfully met.
Some of the other features include:
- Industrial quality PC (monitor optional)
- Call monitoring, recording and message forwarding facility
- Unified messaging service with multiple telephone line support
- Multiple voicemail boxes with automated outbound call system
- Allow configuring and managing through intuitive web control panel
- Allowing call transfer (subject to phone company/PBX features)
- Support of call simulator for off-line testing
- Other support call management applications
