Aria Namaste live chat is a complete contact center solutions which not only provides a simple chatting process but resolve all the related issues and queries. It is a simple technique where conversations are done via internet. Its not like the same as emailing or messaging rather it is a complete package where person can do the conversation very easily and conveniently. Most of the organizations use these technology because of its authentication and flexibility.
Aria Namaste is not only gives one to one conversation process rather it is a one to many conversation process. If a person wants some details of your company or organizations an user can share files at that time while chatting process. We offer various options throughout this application though which customers can use these options according to their needs. The best part of this technology is that this is very much easy to integrate at your website and from that time onwards an executives will be ready to use so.
We are giving you different panels in Aria Namaste:-
- Admin panel
- User Panel
- Customer Panel
This panel is handled by an authorized person which can execute all the functions of an employee and monitor them all throughout the chatting. Even though Admin have an authority to generate reports like login/log out report, Mis report etc.
Features of Admin panel:-
- Live monitoring of a live customers as well as their executives
- Create multiple departments
- Manage dispositions
- Maintain chat history
- Generate Mis reports
This is a panel through which an executives can initiate the conversation with the customers and even share the necessary the data with the customers according to their demand. This panel is mainly designed for the employees from where they can have their conversation very easily and conveniently.
- Executives can have 5 agents at a time through which they can have chatting at a time.
- Employees can put their remarks after the discussions.
This is a panel which is mainly design for the customer through which all the conversations and discussions are started. The customers panel are so designed that they just have to click the dialogue box on the website and get easily get connected with the other people.
- Documents can easily shared.
- Cost Efficient.
- Time shaving.