Our team also holds expertise in designing
Interactive Voice Response Systems for Linux platform. Here, the use of
advanced process technology allows us to develop highly functional range
which is also easy to operate and maintain.
Supported Scenarios :
- Network IVR, connected directly to PSTN or VoIP trunks
- Behind The Switch, connected to a PBX via VoIP or using legacy
technologies
Features :
- Playback and recording of audio in multiple formats, including HD
formats
- DTMF detection and collection
- Offering access to ODBC database, web services, LDAP data,
Calendaring data
- Speech synthesis and recognition (requires 3rd party add-on
components)
- Branching and logic operations (if/then, while, for/next, etc.)
Benefits :
It helps in improving customer interaction by providing 24 hour access to
basic automated services. Some of the other benefits include:
- Reduced payroll costs/re-purpose employees to handle more valuable
tasks
Components :
Some of the components that are required for creating a conference server
using this system include:
- Generic x86 computer platform (server or desktop)
- Linux operating system
- Digital or analog interface card(s)
- Interface cable(s) to legacy system
